Saturday, April 2, 2016

How to setup your own domain for Community in Salesforce

Step 1: Register your domain name

Register your domain name in DNS and alias (CNAME) it to your Organization's site. This is done outside of Salesforce.

For example: if your domain is, you'll have to register it with a domain name provider and add a CNAME to<insert your Salesforce siteID here>

You'll find the Salesforce siteID by going to Setup->Domain Management->Domains

Note: Custom domains can only be used with production environments not sandbox

Screenshot of Domain setup

Step 2: setup the domain in Salesforce

Note: First check that the domain name you've created has propagated over the internet by doing a nslookup of the domain name from your local machine
Then in Salesforce, go to Setup->Domain Management->Domains
Enter the new Domain name you've created in the Domain Name text field. You don't need a certificate at this time.
Click Save.

Step 3: Obtain a SSL certificate for your domain

3a: Generate a Certificate Signing Request (CSR) and send it to your Certificate Authority (CA)

  • Go to Setup-> Security Controls-> Certificate and Key Management.
  • Click on Create CA-Signed Certificate and enter the following information. Click on Save
Common Name=<your domain name>
Department=<your department name>
Company=<your company's legal name>
City=<Your company's city>
State=<Your company's city>
Country Code=<two-letter ISO code for the country where your organization is located>
Key size=<either 2048 or 4096 bit - depending on what your CA supports>
Email Address=<preferably provide the email address of your salesforce administrator>

In the next screen, click on Download Certificate Signing Request. Provide this CSR file to the CA

3b: import the certificate into Salesforce and apply it to your domain

  • Once the certificate has been obtained from the CA, go back to Go to Setup-> Security Controls-> Certificate and Key Management and click the record you created the CSR for in Step 3a
  • Click on Update Signed Certificate to apply the new certificate
  • On the same screen, add the certificate to the domain by clicking on Add Domain

Step 4: Configure the domain to point to the community  

Note: your Community must be Published.
Go to the domain setup in Step 2. Click on Add Custom URL and enter the Community URL and save.

Step 5: Test

In a browser window, go to your domain name. The landing page of your community should show up!


  1. Configure a Custom Domain for Your Community[]
  2. About Salesforce Certificates and Keys []
  3. Certificate signing request []

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